Privacy Policy
Glow Guide – Facial Harmony
Effective Date: 5/6/2026
Last Updated: [5/6/2026
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@auralabs.capital.
1. Introduction
This Privacy Policy explains how Aura Labs Inc. (“we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use Glow Guide – Facial Harmony (the “App”).
Glow Guide provides general facial harmony insights, aesthetic observations, AI-generated guidance, and related self-improvement suggestions. The App is intended for general informational and aesthetic purposes only.
By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect only the information reasonably necessary to provide, operate, secure, personalize, and improve the App.
a. Account Information
If you choose to create an account, subscribe, contact us, or use account-based features, we may collect:
Name.
Email address.
Login credentials or authentication identifiers.
User ID or account ID.
Customer support messages.
Providing this information may be required for certain features, such as account syncing, subscription access, saved results, or support.
b. Facial Images and Visual Inputs
To provide facial harmony analysis and related App features, you may choose to upload or capture images, including facial images.
We may process these images to generate:
Facial harmony observations.
Aesthetic insights.
General feature-level analysis.
Personalized recommendations.
Progress tracking or comparison features, if available.
Image uploads are used to provide the features you request. Image quality, lighting, angle, facial expression, camera quality, and user inputs may affect results.
You should only upload images of yourself or images you have the legal right and appropriate consent to use.
c. Facial Analysis Data
When you use facial harmony features, the App may generate or process information related to the submitted image, such as:
Detected facial landmarks or proportions.
General facial harmony observations.
Generated scores, ratings, labels, or categories.
AI-generated explanations or recommendations.
Before-and-after comparison data, if you use progress tracking features.
This information is used to provide App functionality, personalize outputs, improve user experience, and maintain the App.
d. Biometric and Identity Disclosure
Glow Guide does not use facial images or facial analysis data to identify, authenticate, verify, or recognize you as a specific person.
We do not use the App to create biometric identifiers or biometric templates for identity verification.
We do not compare your face against databases to determine your identity.
We do not use facial images for law enforcement, employment, credit, insurance, housing, education, or other high-impact decisions.
Facial analysis is used only to provide the App’s aesthetic and informational features at your request.
e. User-Generated Content
If the App allows you to enter text, answer questions, save notes, select preferences, or submit prompts, we may collect and process that content to provide responses, recommendations, and personalized App functionality.
User-generated content may include:
Text prompts.
Preferences.
Goals.
Feedback.
Saved results.
Routine or recommendation inputs.
Support messages.
f. Subscription and Purchase Information
If you purchase a subscription or paid feature, payment is processed by the Apple App Store, Google Play Store, RevenueCat, or another authorized payment provider.
We may receive limited subscription-related information, such as:
Subscription status.
Purchase date.
Renewal status.
Trial eligibility.
Product identifier.
Transaction or receipt identifiers.
Refund or cancellation status.
We do not directly collect or store your full payment card information when purchases are processed by app stores or third-party payment providers.
g. Usage, Analytics, and Device Data
We may collect limited usage, analytics, performance, and device data, such as:
App feature usage.
Screens viewed.
Interaction patterns.
Session activity.
Device type.
Operating system.
App version.
Language settings.
Approximate region or country.
Crash logs.
Performance diagnostics.
This data helps us operate, debug, improve, and secure the App.
h. Notifications and Communication Preferences
If you enable notifications, we may collect or process information necessary to send you App-related reminders, updates, prompts, or service messages.
You can manage notification permissions through your device settings.
i. Optional Permissions
The App may request optional system permissions, such as:
Camera access, to capture images for analysis.
Photo library access, to upload selected images.
Notifications, to send reminders or App updates.
You may grant or revoke permissions at any time through your device settings.
3. How We Use Information
We use collected information to:
Provide facial harmony analysis and AI-generated insights.
Generate personalized observations, recommendations, and App experiences.
Operate, maintain, debug, secure, and improve the App.
Provide subscription access and paid features.
Respond to support requests and user inquiries.
Maintain account functionality.
Detect, prevent, and address fraud, abuse, security issues, or violations of our Terms.
Send administrative, transactional, or service-related messages.
Send optional notifications or marketing messages where permitted and where you have not opted out.
Comply with legal obligations and enforce our rights.
We do not use facial images or facial analysis data to determine your identity.
We do not sell your personal data.
We do not use your facial images for third-party advertising.
We do not use facial images or facial analysis data for employment, lending, insurance, housing, education, law enforcement, or eligibility decisions.
4. AI Processing and Model Improvement
Glow Guide may use artificial intelligence systems and service providers to process images, text inputs, and related data in order to generate App outputs.
Depending on how the App is configured, your inputs may be processed by third-party AI, cloud, infrastructure, analytics, or image-processing providers acting on our behalf.
We use commercially reasonable efforts to limit provider access to what is necessary to provide and operate the App.
Unless clearly disclosed and permitted by applicable law, we do not use your facial images to train third-party advertising models or identify you as a specific person.
If we use de-identified, aggregated, or anonymized data to improve the App, we take steps designed to prevent that data from reasonably identifying you.
5. Data Sharing and Disclosure
We do not sell personal data.
We do not share personal data with third parties for their own independent advertising or marketing purposes.
We may share limited information only in the following cases:
Service Providers
We may share information with trusted vendors who help us operate the App, such as:
Cloud hosting providers.
AI processing providers.
Image-processing providers.
Analytics providers.
Crash reporting providers.
Subscription management providers.
Customer support providers.
Security and fraud-prevention providers.
These providers are authorized to process information only as needed to provide services to us and are expected to protect information appropriately.
App Stores and Payment Providers
If you purchase paid features or subscriptions, app stores and payment providers may process your payment and subscription information according to their own terms and privacy policies.
Legal and Safety Reasons
We may disclose information if necessary to:
Comply with applicable laws, regulations, legal processes, or lawful requests.
Protect the rights, privacy, safety, or property of users, the public, Aura Labs Inc., or others.
Detect or prevent fraud, abuse, security issues, or violations of our Terms.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.
6. Tracking and Advertising
We do not sell personal data.
We do not use facial images for advertising.
If the App uses advertising, attribution, or analytics technologies that qualify as “tracking” under Apple’s App Tracking Transparency rules or applicable law, we will request permission where required before tracking occurs.
If you deny tracking permission, the App will not track you across other companies’ apps and websites for advertising or data-broker purposes.
App Store privacy disclosures must accurately describe whether data is collected, linked to you, or used to track you. Apple explains that the App Privacy section helps users understand data types collected and whether data is linked to them or used for tracking.
7. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to provide the App, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Facial images and facial analysis data are retained only for as long as necessary to provide App functionality, unless you choose to save them, create an account, enable progress tracking, or otherwise request ongoing storage.
You may delete available content or account data within the App where those features are provided.
You may request access, correction, or deletion of your personal information by contacting hello@auralabs.capital.
After deletion, some information may remain in backup systems for a limited period or be retained where required by law, security, fraud prevention, dispute resolution, or legitimate business needs.
8. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include encryption, access controls, secure infrastructure, monitoring, and limited employee or vendor access.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The App is a general-audience app and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
If you are under the age of 13, do not use the App or submit personal information.
If you are a parent or guardian and believe a child has provided personal information to us, contact hello@auralabs.capital.
10. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Request a copy of your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Appeal certain privacy decisions, where applicable.
To make a request, contact hello@auralabs.capital.
We may need to verify your identity before fulfilling certain requests.
11. U.S. State Privacy Rights
Depending on your state of residence, including if you reside in California, Colorado, Connecticut, Utah, Virginia, or another state with applicable privacy laws, you may have additional rights regarding your personal information.
These may include the right to know what personal information we collect, use, disclose, or share; the right to delete personal information; the right to correct inaccurate personal information; and the right to opt out of certain uses of personal information.
We do not sell personal information as the term “sell” is commonly defined under applicable U.S. privacy laws.
We do not knowingly sell or share personal information of users under 16.
To exercise applicable rights, contact hello@auralabs.capital.
12. International Users
If you access the App from outside the United States, your information may be processed and stored in the United States or other countries where we or our service providers operate.
Data protection laws in these countries may differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international data transfers.
13. Third-Party Links and Services
The App may contain links to third-party websites, tools, services, or app store pages.
We are not responsible for the privacy practices, policies, or content of third parties.
Your use of third-party services is subject to their own privacy policies and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes take effect when posted within the App, on our website, or through another reasonable notice method.
If we make material changes, we may notify you through the App, by email, or by other appropriate means.
Your continued use of the App after updates means you accept the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, contact us at:
Aura Labs Inc.
Email: hello@auralabs.capital